While we generally aim to dispatch your order in 5 business days we may need up to 10 business days, to dispatch. Please note that this time frame does not include weekends and public holidays.Please visit our website for additional details regarding
You will receive a Tracking ID if your order has been dispatched.It can take several hours for the tracking activity to update. We recommend giving it 12-24 hours before checking your tracking status.You can track your package using the provided URL.
We understand the concern when a package is marked as delivered but has not been received. We recommend checking with any roommates, family members, or neighbours who may have received the parcel on your behalf. It’s also a good idea to look around t
If you have placed more than one order, simply reach out to us with the details, and we will do our best to merge the orders into one shipment! In some cases we will be unable to merge orders if one order has already been packed. During peak sale per
We would be more than happy to update your address as long as your order has not been processed or dispatched. If your order has been dispatched we can attempt to redirect your parcel with the shipping carrier but we can not guarantee this will be po
Please email our Customer Service team at [email protected] so they can create an enquiry with the shipping carrier to find out why your parcel has been returned to the sender. Be sure to include your full shipping address in the email so we can
Unfortunately due to Occupational Health & Safety reasons we are unable to have customers onsite sorry!
Because we are a company based in Australia sending goods overseas, unfortunately custom taxes will sometimes be charged on your parcel upon its entry to your country Unfortunately customs charges are beyond our control as they are set by the local g
Our Shipping Fee for both domestic and international orders all depend upon the origin of the parcel, final destination, weight of the shipment, value of the products, size of your parcel, speed of delivery and the amount you have ordered Our Shippin
Within AustraliaAustralia Post Standard Post: Please allow up to 10 business days* to receive your order after your order has been dispatched.*Delivery times may vary as Australia Post can experience delays from time to time, which are beyond our co
We currently are not offering free shipping due to the volume of orders being placed, sorry for any inconvenience
Once dispatched you will receive a Shipping Confirmation which will include your Tracking ID. Place the ID into the relevant courier:. Australia Post - https://auspost.com.au/mypost/track/#/search. *International Orders - Once your parcel has arrived
Once the goods have been accepted for delivery by the postal contractor we cannot be responsible for the delivery. Please ensure that the shipping address you provide is complete & accurate. We cannot take any responsibility for the incorrect entry o