Hideaway

Our Shipping Fee for both domestic and international orders all depend upon the origin of the parcel, final destination, weight of the shipment, value of the products, size of your parcel, speed of delivery and the amount you have ordered Our Shipping Fee will also include a Handling Fee from our shipping carrier. Each order containing different items will result in a lower or higher shipping fee depending on how much these items weigh, their cost and size, even though the destination has not changed.&#xA0; We may at times have a Flat Rate Shipping Fee which are specific shipping amounts that we charge a customer based on their order. We reserve the right to change/remove our Free Shipping policy and rates at any time.&#xA0;

Our Shipping Fee for both domestic and international orders all depend upon the origin of the parcel, final destination, weight of the shipment, value of the products, size of your parcel, speed of delivery and the amount you have ordered Our Shippin

How is your shipping fee calculated?

Shipping and Dispatch

How long does it take for my order to be dispatched and what are the shipping time frames?

What do I do if I haven't received a tracking number/shipping email or if my tracking information has not been updated?

What should I do if my package shows as delivered, but I haven't received it?

Can I combine shipping for multiple orders I've placed?

Can I change my shipping address?

My tracking states that my parcel is being returned to the sender. What should I do?

Can I pick up from your warehouse rather than post?

Will I be charged duties and taxes?

How will my order take to get to me?

Do you offer free shipping?

How can I track my order?

Shipping Responsibility

Would you recommend these products for itchy, dry, or sensitive skin?

Are your deodorants all natural?

Are your product safe for use on children?

Are your products cruelty free? Do you test your products on animals?

What is the shelf life of your products?

How natural are your fragrance oils?

Is the date on the bottom of my product the expiry date?

Where can I find allergy information?

Product Queries

What should I do if my product arrives damaged or leaks in transit?

What is your policy on faulty product packaging, such as sprays not working correctly?

What should I do if I received my order and discovered items are missing?

What steps should I take if my free gift or promotional item was not included in my order?

I’m missing part of my order, is the rest still coming?

I think I have received a faulty item or faulty batch, what should I do?

Can I add or change a product/fragrance in my order?

I have not received an order confirmation or any further communication, what should I do?

How is your shipping fee calculated?Updated 5 months ago