Hideaway

<p>We understand the concern when a package is marked as delivered but has not been received. We recommend checking with any roommates, family members, or neighbours who may have received the parcel on your behalf. It&#x2019;s also a good idea to look around the delivery location for your package in case it was left in an unusual spot.</p><p>If you&apos;re unable to locate your package, please get in touch with the shipping carrier and provide them with your Tracking ID to obtain information directly from the delivery driver. If after reaching out to the carrier you still can&apos;t locate your order, please contact our customer service for further assistance.&#xA0;Our customer service email is - <a href="https://www.hideaway.online/pages/contact-us" id="isPasted" style=" text-decoration: underline;" target="_self"><ins>orders@hideaway.online</ins></a> &#xA0;</p>

We understand the concern when a package is marked as delivered but has not been received. We recommend checking with any roommates, family members, or neighbours who may have received the parcel on your behalf. It’s also a good idea to look around t

What should I do if my package shows as delivered, but I haven't received it?

Shipping and Dispatch

How long does it take for my order to be dispatched and what are the shipping time frames?

What do I do if I haven't received a tracking number/shipping email or if my tracking information has not been updated?

Can I combine shipping for multiple orders I've placed?

Can I change my shipping address?

My tracking states that my parcel is being returned to the sender. What should I do?

Can I pick up from your warehouse rather than post?

Will I be charged duties and taxes?

How is your shipping fee calculated?

How will my order take to get to me?

Do you offer free shipping?

How can I track my order?

Shipping Responsibility

Would you recommend these products for itchy, dry, or sensitive skin?

Are your deodorants all natural?

Are your product safe for use on children?

Are your products cruelty free? Do you test your products on animals?

What is the shelf life of your products?

How natural are your fragrance oils?

Is the date on the bottom of my product the expiry date?

Where can I find allergy information?

Product Queries

What should I do if my product arrives damaged or leaks in transit?

What is your policy on faulty product packaging, such as sprays not working correctly?

What should I do if I received my order and discovered items are missing?

What steps should I take if my free gift or promotional item was not included in my order?

I’m missing part of my order, is the rest still coming?

I think I have received a faulty item or faulty batch, what should I do?

Can I add or change a product/fragrance in my order?

I have not received an order confirmation or any further communication, what should I do?

What should I do if my package shows as delivered, but I haven't received it?Updated 5 months ago