Hideaway

You will receive a Tracking ID if your order has been dispatched. It can take several hours for the tracking activity to update. We recommend giving it 12-24 hours before checking your tracking status. You can track your package using the provided URL. In case of any delays or if the tracking does not update, please allow some time due to possible lag in the tracking system.However, if your order is still being processed in our warehouse, we ask you to kindly be patient and keep an eye out for your Shipping Confirmation email.&#xA0; We aim to dispatch orders within 3 business days, but it can take up to 10 business days.&#xA0; Please note - Saturday and Sunday are not business days&#xA0; If you believe your package is lost or delivered to the wrong address, please contact our customer service with your order details, and we will assist you further&#xA0;

You will receive a Tracking ID if your order has been dispatched.It can take several hours for the tracking activity to update. We recommend giving it 12-24 hours before checking your tracking status.You can track your package using the provided URL.

What do I do if I haven't received a tracking number/shipping email or if my tracking information has not been updated?

Shipping and Dispatch

How long does it take for my order to be dispatched and what are the shipping time frames?

What should I do if my package shows as delivered, but I haven't received it?

Can I combine shipping for multiple orders I've placed?

Can I change my shipping address?

My tracking states that my parcel is being returned to the sender. What should I do?

Can I pick up from your warehouse rather than post?

Will I be charged duties and taxes?

How is your shipping fee calculated?

How will my order take to get to me?

Do you offer free shipping?

How can I track my order?

Shipping Responsibility

Would you recommend these products for itchy, dry, or sensitive skin?

Are your deodorants all natural?

Are your product safe for use on children?

Are your products cruelty free? Do you test your products on animals?

What is the shelf life of your products?

How natural are your fragrance oils?

Is the date on the bottom of my product the expiry date?

Where can I find allergy information?

Product Queries

What should I do if my product arrives damaged or leaks in transit?

What is your policy on faulty product packaging, such as sprays not working correctly?

What should I do if I received my order and discovered items are missing?

What steps should I take if my free gift or promotional item was not included in my order?

I’m missing part of my order, is the rest still coming?

I think I have received a faulty item or faulty batch, what should I do?

Can I add or change a product/fragrance in my order?

I have not received an order confirmation or any further communication, what should I do?

What do I do if I haven't received a tracking number/shipping email or if my tracking information has not been updated?Updated 5 months ago