Should you encounter any issues with your order such as receiving damaged or leaking products, please accept our sincere apologies. If you received your package in unsatisfactory condition, please take a photo of the received items and the packing sl
Our team is actively working with suppliers to resolve any issues regarding the functionality of spray pumps and product lids. If you have received a product with a faulty pump, please send us a picture of the defective item (within 30 days of receiv
If your order arrives incomplete or missing items, we are truly sorry for the oversight. Please send us a photo of the items you did receive along with your packing slip (within 14 days of receiving your order) so we can assist you further. Our custo
If your order did not include the free gift or promotional item that you were expecting, please accept our apologies. Get in touch with us, and we will check eligibility. If you are eligible we will get the missing items sent to you as quickly as pos
Sometimes orders might be sent in split shipments depending on stock restrictions. The best way to find out is to get in contact with our Customer Service Team at [email protected] so we can look further into this for you 💜
As we make and pot the products ourselves not only will the products all differ slightly but so will each batch. If you believe you have received a faulty item or the batch is not correct please email our Customer Service team at [email protected]
During sale periods we are unable to make changes to orders. Outside of sale periods we can attempt to make changes but can not always guarantee this.Please let us know at [email protected] if you would like to cancel your order ASAP as we only
Make sure you check your junk/spam folder in case it has ended up there. If you still can not find email confirmation, you may have entered in your email address incorrectly or used a different email address. Please reach out to our team at orders@hi
As our products are of a personal care nature we do not accept returns or exchanges of unopened, opened, and/or used products.We also do not accept returns or exchanges due to change of mind, you are liable for the scent/items you purchase. If your p
Yes, you can request to cancel your order if it hasn't been processed already. If you wish to have it refunded, please contact us as soon as possible before the order is packed and dispatched. Refunds are issued to your original payment method and ma