Hideaway

Make sure you check your junk/spam folder in case it has ended up there. If you still can not find email confirmation, you may have entered in your email address incorrectly or used a different email address.&#xA0; Please reach out to our team at&#xA0;<a href="https://www.hideaway.online/pages/contact-us" id="isPasted" style=" text-decoration: underline;" target="_self"><ins>orders@hideaway.online</ins></a> so they can resend it to your correct email address. Make sure to include your full name, email address and order number if you have it Orders placed using certain email servers can have issues receiving emails from us.&#xA0;If you have a @dodo, @optusnet, @bigpond, @iprimus email address please send us a message on facebook or instagram so we can send you confirmation via a different channel&#xA0; Please note - Shipping confirmation and tracking details can take up to 10 business days to receive, as per our shipping policy&#xA0;

Make sure you check your junk/spam folder in case it has ended up there. If you still can not find email confirmation, you may have entered in your email address incorrectly or used a different email address. Please reach out to our team at orders@hi

I have not received an order confirmation or any further communication, what should I do?

Order Enquries

How long does it take for my order to be dispatched and what are the shipping time frames?

What do I do if I haven't received a tracking number/shipping email or if my tracking information has not been updated?

What should I do if my package shows as delivered, but I haven't received it?

Can I combine shipping for multiple orders I've placed?

Can I change my shipping address?

My tracking states that my parcel is being returned to the sender. What should I do?

Can I pick up from your warehouse rather than post?

Will I be charged duties and taxes?

How is your shipping fee calculated?

How will my order take to get to me?

Do you offer free shipping?

How can I track my order?

Shipping Responsibility

Shipping and Dispatch

Would you recommend these products for itchy, dry, or sensitive skin?

Are your deodorants all natural?

Are your product safe for use on children?

Are your products cruelty free? Do you test your products on animals?

What is the shelf life of your products?

How natural are your fragrance oils?

Is the date on the bottom of my product the expiry date?

Where can I find allergy information?

Product Queries

What should I do if my product arrives damaged or leaks in transit?

What is your policy on faulty product packaging, such as sprays not working correctly?

What should I do if I received my order and discovered items are missing?

What steps should I take if my free gift or promotional item was not included in my order?

I have not received an order confirmation or any further communication, what should I do?Updated 5 months ago