Hideaway

<p>Our team is actively working with suppliers to resolve any issues regarding the functionality of spray pumps and product lids.&#xA0;<br>If you have received a product with a faulty pump, please send us a picture of the defective item (within 30 days of receiving your order) so that we can pass on the feedback and determine the best course of action to rectify the situation.&#xA0;Our customer service email is - <a href="https://www.hideaway.online/pages/contact-us" id="isPasted" style=" text-decoration: underline;" target="_self"><ins>orders@hideaway.online</ins></a> &#xA0;</p>

Our team is actively working with suppliers to resolve any issues regarding the functionality of spray pumps and product lids. If you have received a product with a faulty pump, please send us a picture of the defective item (within 30 days of receiv

What is your policy on faulty product packaging, such as sprays not working correctly?

Order Enquries

How long does it take for my order to be dispatched and what are the shipping time frames?

What do I do if I haven't received a tracking number/shipping email or if my tracking information has not been updated?

What should I do if my package shows as delivered, but I haven't received it?

Can I combine shipping for multiple orders I've placed?

Can I change my shipping address?

My tracking states that my parcel is being returned to the sender. What should I do?

Can I pick up from your warehouse rather than post?

Will I be charged duties and taxes?

How is your shipping fee calculated?

How will my order take to get to me?

Do you offer free shipping?

How can I track my order?

Shipping Responsibility

Shipping and Dispatch

Would you recommend these products for itchy, dry, or sensitive skin?

Are your deodorants all natural?

Are your product safe for use on children?

Are your products cruelty free? Do you test your products on animals?

What is the shelf life of your products?

How natural are your fragrance oils?

Is the date on the bottom of my product the expiry date?

Where can I find allergy information?

Product Queries

What should I do if my product arrives damaged or leaks in transit?

What should I do if I received my order and discovered items are missing?

What steps should I take if my free gift or promotional item was not included in my order?

I’m missing part of my order, is the rest still coming?

I think I have received a faulty item or faulty batch, what should I do?

Can I add or change a product/fragrance in my order?

I have not received an order confirmation or any further communication, what should I do?

What is your policy on faulty product packaging, such as sprays not working correctly?Updated 5 months ago