Hideaway

If your order did not include the free gift or promotional item that you were expecting, please accept our apologies. Get in touch with us, and we will check eligibility.&#xA0; If you are eligible we will get the missing items sent to you as quickly as possible.&#xA0; Please note, free gifts with certain spend requirements are based on the product spend after any discount codes and exclude shipping costs.&#xA0; Our customer service email is - <a href="https://www.hideaway.online/pages/contact-us" id="isPasted" style=" text-decoration: underline;" target="_self"><ins>orders@hideaway.online</ins></a> &#xA0;

If your order did not include the free gift or promotional item that you were expecting, please accept our apologies. Get in touch with us, and we will check eligibility. If you are eligible we will get the missing items sent to you as quickly as pos

What steps should I take if my free gift or promotional item was not included in my order?

Order Enquries

How long does it take for my order to be dispatched and what are the shipping time frames?

What do I do if I haven't received a tracking number/shipping email or if my tracking information has not been updated?

What should I do if my package shows as delivered, but I haven't received it?

Can I combine shipping for multiple orders I've placed?

Can I change my shipping address?

My tracking states that my parcel is being returned to the sender. What should I do?

Can I pick up from your warehouse rather than post?

Will I be charged duties and taxes?

How is your shipping fee calculated?

How will my order take to get to me?

Do you offer free shipping?

How can I track my order?

Shipping Responsibility

Shipping and Dispatch

Would you recommend these products for itchy, dry, or sensitive skin?

Are your deodorants all natural?

Are your product safe for use on children?

Are your products cruelty free? Do you test your products on animals?

What is the shelf life of your products?

How natural are your fragrance oils?

Is the date on the bottom of my product the expiry date?

Where can I find allergy information?

Product Queries

What should I do if my product arrives damaged or leaks in transit?

What is your policy on faulty product packaging, such as sprays not working correctly?

What should I do if I received my order and discovered items are missing?

I’m missing part of my order, is the rest still coming?

I think I have received a faulty item or faulty batch, what should I do?

Can I add or change a product/fragrance in my order?

I have not received an order confirmation or any further communication, what should I do?

What steps should I take if my free gift or promotional item was not included in my order?Updated 5 months ago