Hideaway

Gluten free? &#xA0;Many of our products are gluten free!&#xA0; Vegan? Yes! Our products are Vegan friendly! (excluding Honey Bee). Paraben free? Yes! All of our products are paraben free!&#xA0; Nut free? Unfortunately, most of our products contain a combination of nut derivatives.&#xA0; Our Whipped Soaps and Body Washes do not contain any nut oils but as these products are produced in the same factory and made using a lot of the same equipment they may contain traces of nuts.&#xA0; We provide a full ingredients list for each product on our website.&#xA0; Please see allergy information for individual products on the product pages, in the ingredients list.&#xA0; We always recommend doing a small patch test before using it all over.&#xA0;

Gluten free?  Many of our products are gluten free! Vegan? Yes! Our products are Vegan friendly! (excluding Honey Bee).Paraben free? Yes! All of our products are paraben free! Nut free? Unfortunately, most of our products contain a combination of nut

Where can I find allergy information?

Product Queries

How long does it take for my order to be dispatched and what are the shipping time frames?

What do I do if I haven't received a tracking number/shipping email or if my tracking information has not been updated?

What should I do if my package shows as delivered, but I haven't received it?

Can I combine shipping for multiple orders I've placed?

Can I change my shipping address?

My tracking states that my parcel is being returned to the sender. What should I do?

Can I pick up from your warehouse rather than post?

Will I be charged duties and taxes?

How is your shipping fee calculated?

How will my order take to get to me?

Do you offer free shipping?

How can I track my order?

Shipping Responsibility

Shipping and Dispatch

Would you recommend these products for itchy, dry, or sensitive skin?

Are your deodorants all natural?

Are your product safe for use on children?

Are your products cruelty free? Do you test your products on animals?

What is the shelf life of your products?

How natural are your fragrance oils?

Is the date on the bottom of my product the expiry date?

What should I do if my product arrives damaged or leaks in transit?

What is your policy on faulty product packaging, such as sprays not working correctly?

What should I do if I received my order and discovered items are missing?

What steps should I take if my free gift or promotional item was not included in my order?

I’m missing part of my order, is the rest still coming?

I think I have received a faulty item or faulty batch, what should I do?

Can I add or change a product/fragrance in my order?

I have not received an order confirmation or any further communication, what should I do?

Where can I find allergy information?Updated 10 months ago